• We always aim to use plain language, which is easy to understand, with minimal use of jargon (accepting that some content is of a technical nature and the financial services industry does use a lot of acronyms and terms).
• We will ensure text on a page can be enlarged within your web browser.
• We are careful with the use of text colours, size and background colours, to help people with a range of visual impairments.
• Alternative text will be provided for images when practical and useful.
• We avoid the use of blinking or flashing elements
• We do not use pop-up windows unless they are appropriate.

This website has been optimised for a screen resolution of 1024 x 768. If you are using a browser on a PC (e.g. Google Chrome, Microsoft Edge. Firefox or Safari) you can press "CTRL +" to increase the size of the website on your screen or "CTRL -'' to decrease it. If you are using a browser on a Mac you can press "⌘ +" or "⌘ -" to achieve the same result.

Many downloads from this website are provided in PDF format. Most browsers and devices will now handle this by default. However, if in doubt, you should check you are using the latest version of Adobe PDF Reader, which is free to download.

Our website development team continues to take advantage of new developments in browser technology to make sure that our website remains as accessible as possible. We therefore advise that you use the most up to date version of your chosen web browser.
To check you are using the latest version of your web browser, here are links to the websites for the most commonly used ones, from which you will be able to download the latest version:

• Google Chrome
• Microsoft Edge
• Firefox
• Safari (iOS and macOS only - Update via App Store)

The written content on this website is regularly reviewed by the Plain Language Commission, which has accredited it with the Clear English Standard mark. The criteria for this accreditation is that the website should be clear, easy to read and as free from grammatical and spelling errors as possible.

We understand our accessibility features are not exhaustive and would encourage you to let us know how we can help you further. If you have any suggestions or experience any accessibility issues either with our website or with the services we provide, please contact us and we will do whatever we can to assist.