Welcome to Walker Crips Investment Management’s Frequently Asked Questions page. Below, you will find answers to common questions regarding our services and how we can assist you at different stages of your investment journey with us.
What investment services does Walker Crips Investment Management offer?
Below, you’ll find a summary of each type of investment management service we offer. In collaboration with you, we can help you select the level of service which best suits your needs.
How do I request access to the client portal?
If you have an account with us but do not have access to the client portal yet, or if you have forgotten your account number, please contact your Investment Manager/Account Executive.
Alternatively, you can complete the “Request access to the client portal” form at the bottom of the Login page
here. Our Customer Support team, or your Investment Manager, will follow up with you by email or telephone to verify your identity – for your security – and will then set up your client portal access.
Do you have a mobile app?
Yes. The Walker Crips Client Portal app can be downloaded on iOS or Android devices from the
Apple App Store and
Google Play.
You will need to have been granted access to the client portal in order to log in to your account via the mobile app using the same login details (see above).
What do I do if I’m having problems logging into my account via the client portal or mobile app?
If you have forgotten your password, you can
click here to follow the password recovery process.
If you cannot remember your account number, you can find it on the welcome letter/email you received when you first opened your account or on any subsequent account correspondence you have received from us.
How do I pay money into my Walker Crips account?
Bank transfer
When you transfer money into your Walker Crips account via a bank transfer, please make sure that your Walker Crips Client Account Number is clearly stated as the reference.
Our GBP bank account details for client deposits are as follows:
Account name:
Walker Crips Settlement A/C
Bank:
HSBC BANK PLC
Sort Code:
40-05-30
Account number:
40025208
Reference:
Please include your Walker Crips Client Account Number here
Address:
60 Queen Victoria Street, London
Swift code (required for transfers from outside UK):
MIDLGB22
If you wish to deposit funds in a currency other than GBP, please contact your Investment Manager/Account Executive for further information.
Cheque
To make a deposit to your account by cheque, please make it payable to “Walker Crips Investment Management” and be sure to write your Walker Crips Client Account Number on the back.
Cheques should be posted to:
Walker Crips Investment Management Limited
Old Change House
128 Queen Victoria Street
London
EC4V 4BJ
How do I withdraw cash from my general dealing account or ISA?
You can request a withdrawal of the settled cash balance in your account by phoning or emailing your Investment Manager/Account Executive.Cash withdrawals can only be made to the registered bank account we hold on file for you.
How often will I receive reports on my investments?
We provide regular reports, including quarterly statements and annual suitability reviews, depending on the service you are using. You can also access detailed information and performance updates through our online client portal and mobile app.
Will I receive trade confirmations for every transaction?
Yes, if you are using our Advisory or Execution Only services. If you use our Discretionary service, you will receive quarterly statements summarising your transactions, unless you specifically request trade confirmations for each transaction.
What fees are associated with your services?
Our fees depend on the service you choose. Charges may include an annual management fee, dealing charges and additional charges for specific services like valuations for tax or legal purposes. Detailed fees are outlined in
the Tariff Sheet for each service level and our Supplementary Dealing Charges document.
For further information about fees and charges, please contact your Investment Manager/Account Executive or our Customer Support team.
How are fees collected?
Fees are usually deducted from your account on a quarterly basis.
What happens if there is not enough cash in my account to pay my charges?
If there is insufficient cash in your portfolio, we may sell assets to cover any fees/charges that are owed.
How much interest is paid on cash held in my account(s)?
Our current managed deposit interest rates, which are updated periodically, can be found here.
Money held on your behalf for the purpose of investment management will be held under the Managed Deposit Service. Money will be held in your Managed Deposit Account, Income Deposit Account and/or ISA Deposit Account as
applicable. We may pay interest, or, if applicable, charge interest on the balances of these accounts.
The purpose of our services is for investment, rather than holding cash.
If you have a managed service, there may be times your investment manager includes cash as part of their investment strategy, so please feel free to ask them any questions you may have about the levels of cash being
held.
For customers who manage their own portfolios, on an execution-only or advisory basis, if you wish to hold cash you are likely to receive a better rate of interest by holding it within your personal bank account.
Interest is applied, or charged, quarterly, within 10 business days of the quarter end, where it exceeds the amount of £1 (or equivalent to £1 in a foreign currency) and is credited, or debited, directly to your Income,
Deposit or ISA Deposit Account. Interest is paid or debited gross, but this may be subject to change, in line with tax legislation.
For further information, please refer to our Terms of Service and Business.
How can I update my personal information?
You will need to inform us in writing (via letter or email) if you change your name, address or contact details.
If you wish to inform us of a change of bank account please provide a copy of a bank statement of the new account, and a statement of the old account which matches the details that we hold on record.
You are able to update a range of personal information from within the client portal, but where fields are “greyed out” (blocked from updating online), please submit your changes in writing as mentioned above.
How do I close my account?
You can terminate your agreement with us at any time by providing written notice (either via letter or email). Upon closure, any remaining assets in your account will be transferred or liquidated, depending on your specific
instructions.
How do I transfer an existing portfolio to Walker Crips Investment Management?
To arrange a portfolio transfer into your Walker Crips account from another provider, please contact your Investment Manager/Account Executive or our Customer Support team who will be able to assist.
How do I transfer my Walker Crips Investment Management portfolio to another provider?
To transfer your Walker Crips portfolio to another provider, you will need to initiate the transfer with the new provider - who will then contact us with your authority to arrange the transfer.
The transfer fees for transferring holdings from Walker Crips’ custody to that of another provider are set out in our
Supplementary Dealing Charges document.
What’s the status of my transfer?
To find out the current status of an ongoing transfer, please contact your Investment Manager/Account Executive or our Customer Support team.
Are there compensation arrangements covering my account(s)?
Yes. As Walker Crips Investment Management is authorised and regulated by the Financial Conduct Authority, in the unlikely event of a default, you will be entitled to claim compensation from the UK’s Financial Services
Compensation Scheme (“FSCS”).
For further information, please refer to our Security of investments factsheet.
How safe are my investments with you?
FSCS rules have fixed the maximum compensation limit for investments of £85,000 per person, per authorised firm. More information on this is available on the
FSCS website.
Further information about the security measures taken to protect the client money and assets held by Walker Crips can be found in our
Security of investments factsheet.
What are the terms and conditions of my account?
Walker Crips Investment Management’s Terms of Service and Business can be found here.
Can a power of attorney have access to my account?
Yes. If you have appointed a Power of Attorney in relation to your financial affairs, please advise your Investment Manager/Account Executive or our Customer Support team, who will be able to add any Power of Attorney
details to your account to allow them the necessary access and authority.
Likewise, if you wish to grant third party authority to an individual, please let us know.
How can I view another person’s account if they have given me permission to do so?
It is possible to grant viewing permission to your account to other individuals on the client portal via the Give viewing permissions page, which can be found under the
Account management sub-menu.
How do I make a complaint?
We aim to provide complete customer satisfaction. However, we also recognise that there are times when things go wrong or you feel we have fallen short of our usual standards and would like to complain.
If this happens to you, please contact your Investment Manager/Account Executive in the first instance and they will try to assist you. However, if you are unhappy with their response, please contact our Compliance
department on the details below:
Email:
[email protected]
Telephone:
020 3100 8000
We will acknowledge your complaint promptly upon receipt so that you know we have received it. Your complaint will be investigated by someone who was not directly involved in the matter which is the subject of the complaint
and, once we have fully investigated your complaint, we will write to you with our final response.
If we are unable to respond to your complaint within eight weeks or you are not satisfied with our response you can refer your complaint, free of charge, to the Financial Ombudsman Service. More information about the service
can be found on their website at https://www.financial-ombudsman.org.uk/.
Further details can be found in our Complaints policy and complaints handling procedures.
What happens to my account if I pass away?
If a sole account holder passes away, the account will be suspended until we receive instructions from the personal representatives along with a copy of the death certificate and grant of probate. Joint accounts will
automatically transfer to the surviving account holder(s).
Does Walker Crips Investment Management offer tax or legal advice?
No, we do not provide tax or legal advice. We recommend consulting with an independent tax or legal professional for specific guidance related to your financial situation.
For more details, please contact our Customer Support team on 020 3100 8000 or
[email protected]. We're here to assist you every step of the way!
The value of investments can fall as well as rise. Investors may get back less than invested. Past performance is not a reliable indicator of future results.
The value of investments can fall as well as rise. Investors may get back less than invested.
